12/10/08 8AM
Robert,
Thank you so much for your patience. It seems that our new manual doesn't have the old style oil fill. I'll make sure to bring this to the attention of our Tech pubs folks.
Attached is your picture, with an arrow pointing to where the oil fill is. Take a screwdriver and wedge it between the two nubs. Turn counter-clockwise to remove. Fill until the oil reaches the top of the threads of the spout (approx. 18-20 oz.) with our recommended type of oil (as per the manual).
I realize that this whole experience was very frustrating for you. Thanks for placing all our information on your site, in an easy to view blog.
In the future, I would recommend working with your local B & S dealer, who likely has more practical experience, the right parts and can provide the services you need right there on the spot. Your Briggs & Stratton Authorized Dealer has all the information relating to Briggs & Stratton warranty, replacement engines, short blocks, parts, pricing, service/repair, specifications, etc.
For your convenience, we offer three easy ways to locate your nearest Briggs & Stratton Authorized Dealers. :
* Use our website's Service Center Locator. NOTE: Be sure to select the Dealers for your specific Product Type
* Visit www.yellowpages.com and enter "Lawn Mowers" or "Engines-Gasoline" in the Category search field and your Postal Code in the Location search field.
* Call the Briggs & Stratton Automated Hotline at (800) 233-3723. This hotline is available 24 hours a day/7 days a week and features voice recognition technology to assist you in finding the Briggs & Stratton Authorized Dealers in your area. Automated maintenance tips, product information, and FAQs are also offered through voice activated menus.
Be sure to call ahead and speak to the dealer in question. Often our dealers specialize in more than one product line, so it's always best to call ahead and explain what issues/concerns you are having. The dealer will verify if he can perform the work and also notify you if there is a backlog.
If you live within the 48 Contiguous United States, you may also purchase Genuine Briggs & Stratton Parts by calling 800-444-7774. On-line (again within the 48 Contiguous United States), you may purchase parts, obtain stock status, and pricing on-line direct from B & S by obtaining your part number and visiting ourShopping Cart
Another source for Briggs and Stratton replacement engines, shortblocks and parts would be http://www.partsnationwide.com
As a result of our correspondence, I will add your e-mail and link to your site to our Voice of the Customer (VOC) log. The purpose of the log is to allow upper management the ability to review feedback from our customers regarding product improvements, problems etc. and give these issues the attention it deserves. Although not all ideas can be enacted upon, I can assure you that all of our customer's ideas, input etc is valued and will be heard/viewed.
If you have any further questions, feel free to update this e-mail, or call our engine Answer Center at 866-927-3349, M-F 8-5PM CST.
For Briggs & Stratton Branded Power Products questions call our Answer Center at 800-743-4115, M-F 8-5PM CST.
Sincerely,
Mike
Briggs & Stratton Answer Center
2 comments:
Dear Upper Management,
You should hire Mr. Hackworth. He not only knows where the oil fill is on a lawnmower engine, he is also a great lawyer. His current salary requirement is $150,000 plus a 1% equity position. To schedule an interview, please leave a comment in this blog post. Thank you.
You're hired, Mr. Hackworth! Our lawnmower will run and keep on running, until it's repossessed. Your last assignment will be to represent us at the bankruptcy hearing. Deal?
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